Thank you for visiting and shopping at Pebblelicious.com. Following are the terms and conditions that constitute our shipping / delivery policy.

NOTE: Order processing times are slightly increased due to the COVID-19 Lockdown. We’re shipping all orders as soon as possible, and we apologize for any inconvenience.

Reporting Damaged Goods or Lost Shipments

• DAMAGED shipments and/or packages which appear to be damaged should be refused at the time of delivery.
• Please email us in case of damaged or lost shipments.

Occasionally, some products will be temporarily out of stock. If this is the case, we will ship those items as soon as they arrive or notify you if the wait will be longer than one week.

If you would like to make a substitution, we are always happy to accommodate your preferences. Click Here if you would like to make a substitution. Be sure to include your name, email address, phone number and items ordered in the inquiry.

Confirmation of your order:

When you place an order on our website, you are making an offer to us to buy the product/s in your order. When you place an order to purchase a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order (the ‘Order Confirmation E-mail’). The Order Confirmation E-mail is an acknowledgement that we have received your order, but this does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when the product is dispatched to you. At this time an e-mail confirmation email will be sent to you informing you that the products have been dispatched to you (the “Dispatch Confirmation E-mail”).

Receipt of delivery

At the time of delivery, we request all customers to sign the ‘delivery confirmation’ sheet. By signing this sheet at the time of delivery, customers are confirming that: 1) they have checked the order at the time of delivery 2) all the products ordered have been correctly delivered to the customer 3) there are no damages or issues with the product received and 4) that products have been checked and confirmed by the customer.

There are times when customers are not available at home to accept the delivery of the products personally. In such cases we request you to inform your house staff or help to check the products at the time of delivery as mentioned above and confirm the same by signing the ‘delivery confirmation’ sheet on your behalf.

Exceptional circumstances

While we aim to have all deliveries done within the stipulated timeframe, there may be certain circumstances which cause unforeseen delays – such as extreme rain or flooding. In such circumstances there might be unexpected delays in executing the deliveries. We request customer understanding and cooperation at such times.